Is it OK to turn down a customer?
A few weeks ago we were asked to visit a small retail store who was after a digital signage solution. The screen was to be positioned at the shop window facing the street. We went through our standard procedures and provided the options available and as always recommended the store owner to purchase a Commercial Grade screen. So we left, provided the customer a detailed quote which included a commercial screen, a stand and the professional costs. Now this week the customer calls back and asked if we can install his screen. I was a bit surprised because we never supplied the customer with a screen. When I asked what screen they purchased they said it’s a normal residential screen and that they just wanted us to supply the stand and install it. Unfortunately, I had to turn down the customer as we don’t install Residential Screens or don’t want to eventually get in a nasty warranty situation – it wasn’t worth the trouble or hassles. We suggested to the client to contact another company to see whether they are willing to install it… and I’m sure there will be.
Note: There is a poll embedded within this post, please visit the site to participate in this post’s poll.
Article Source: http://www.digitalsignageblog.com/2014/05/23/is-it-ok-to-turn-down-a-customer/
Visit the Digital Signage Blog
About our Sponsor:
Advertise Me is a privately owned Australian company specialising in all aspects of digital signage solutions.
Our team of highly skilled professionals is able to introduce innovative ways for businesses to communicate with their intended audiences for a variety of purposes including informing, educating, entertaining and selling.
You can expect us to:
- offer the most affordable and cost effective solutions tailored to your specific business needs.
- provide you with concise and accurate information and will ensure that you understand and are comfortable with our proposals.
- strive to make our clients happy and successful.
We have partnered with a number of key reputable organisations and will continue to build further partnerships to deliver the most effective solutions for our customers.
Digital Signage Blog – our thoughts, interesting news and articles, interviews and case studies in the digital signage industry